Appointments, Billing and After hours
Billing Information
At Putney Medical Practice we pride ourselves on providing the highest possible standard of health care to our community. To achieve this in today’s environment, it’s not possible to bulk bill everyone. That’s why our billing is changing to Mixed Billing from the 1st of July 2023, meaning a consultation fee will be charged in most cases.
Children 18 and under who attend school, Government Concession Card holders, and patient's 68 and older are eligible for bulk billing. Please view the end of the page for prices. Thank you for understanding.
You will be asked to pay the full fee on the day of your consultation. However, using your Eftpos card and our Tyro payment system, you will receive your Medicare refund at the time of payment via direct credit into your bank account. Please note that there is a 1% surcharge for all card payments.
We are here to help. If you want to talk to someone about our billing policy, fees, Medicare rebates and bulk billing, please call our reception team on 9807 9850. We are here to help finding the best solution for you.
Appointments
At Putney Medical Practice we like to keep our waiting times as short as possible. Please assist your doctor in achieving this by making an appointment before you come to the practice. It is best to call the practice as soon as you know you need an appointment so that you can get the time that is most suitable for you. If you require a longer appointment to discuss more than one issue or an appointment for more than one person, please let the receptionist know when you arrange your appointment. Please note that if you require a further appointment after you have seen your doctor it is always a good idea to book before you leave the practice.
For appointments regarding childhood immunisations, please inform reception when you call so they can schedule the appointment with both the doctor and the practice nurse.
We do accommodate walk-in patients if circumstances allow, however patients may experience long waiting times and may not be able to see their preferred doctor.
Please make all your appointments over the phone. We do not book appointment via email.
COVID Booster Vaccine Appointments
Putney Medical Practice is administering the Pfizer Bivalent and Moderna Bivalent booster vaccines. Please follow the instructions below in order to make an appointment with us.
To book an appointment to receive a Pfizer Bivalent or Moderna Bivalent vaccine, please call the practice and our receptionists will help you schedule an appointment. On the day of the appointment, please present the physical Medicare Card to reception as it will ensure the vaccination clinic works efficiently. Please keep in mind that booster vaccinations can only be administered at least 6 months since the last COVID vaccination.
For new patients who have not been to our practice before, please print, complete and bring our Patient Details Form to the appointment.
Cancellation of Appointments
We understand that unplanned issues can arise, and you may need to cancel an appointment. Should this occur, we respectfully ask that scheduled appointments be cancelled at least 2 hours in advanced. If this has not been completed, a fee with incur which must be paid before your next consultation with a doctor.
Our doctors and allied health professionals want to be available for your needs and for the needs of all of our patients. When a patient does not show for a scheduled appointment, other patients lose the opportunity to be seen.
Pathology
Putney Medical Practice has a Douglas Hanly Moir Pathologist on site. They are in the practice on Mondays, Tuesdays, and Thursdays from 8:30am to 12:30pm. No appointments are needed.
Change of Personal Details
Please advise our receptionists prior to your appointment of any change to your personal information as soon as possible. This ensures that the practice can contact you if necessary for any health related matters.
Transfer of Medical Records
If you would like your medical records transferred from your previous GP to us, please complete the Transfer of Medical Records Form. Please email the completed form to Putney Medical Practice or hand it to reception staff in order for us to process the application.
Patient Confidentiality
Please be advised that due to patient confidentiality, Putney Medical Practice will not release personal information over the phone to anyone other than the patient who is aged 14 and above. This includes information regarding booked appointments and any changes that may be required.
Test Results
In most cases you must book an appointment to get your results and not request them over the phone unless otherwise instructed by the doctor. Most test results will be available after 48 hours, please make an appointment after that to discuss your results with the doctor.
Recall/Reminder Service
Our practice is committed to preventative care. You have the option of registering to receive reminder notices regarding health care services. If you would like to do this please inform your doctor.
Interpreter Services
If you or your family require an interpreter we can organise this for you. Please let us know when you ring to make your appointment. Alternatively, you can contact the Translating and Interpreting Service on 131 450.
If you are hearing impaired and require an AUSLAN Interpreter we can also organise this for you.
In An Emergency
FOR EMERGENCIES PLEASE PROCEED IMMEDIATELY TO YOUR NEAREST ACCIDENT & EMERGENCY UNIT
The closest to the practice are:
Concord Hospital: Ph. 9767 5000
Ryde Hospital: Ph. 9858 0852
OR CALL 000 FOR AN AMBULANCE
For NON URGENT medical attention after hours please call Sydney Medical Service Home GP Co-Operative Limited: Ph. 02 8724 6300
This service provides after hours home visits to Putney Medical Practice patients and is a bulked billed service to valid Medicare card holders.
Consultation
Level A: Short Consult
Level B: Standard Consult
Level C: Long Consult (20-30 mins)
Level C: Extended Consult (30-40 mins)
Level D: Prolonged Consult
Price
$40.00
$80.00
$120.00
$145.00
$200.00
Medicare Rebate
$18.85
$41.20
$79.70
$79.70
$113.30
Saturday
Level A: Short Consult
Level B: Standard Consult
Level C: Long Consult (20-30 mins)
Level C: Extended Consult (30-40 mins)
Level D: Prolonged Consult
Saturday Price
$50.00
$90.00
$130.00
$155.00
$210.00
Medicare Rebate
$18.85
$41.20
$79.70
$79.70
$113.30
Cancellation Fees
Did Not Attend or Cancellation of Standard Consult
Did Not Attend or Cancellation of Long Consult
Price
$25
$50
Address
Suites 3&4 Ground Floor
227 Morrison Rd, Ryde 2112
(Next door to Royal Rehab Hospital
2 hour parking is available behind the practice. Disabled parking is also available).
Contact Us
Tel: 9807 9850
Fax: 9807 3159
After Hours: 1300 466 347
Email: admin@putneymedicalpractice.com.au
Opening Hours
Monday to Friday: 8:30am - 6:00pm
Saturday: 8:00am - 12:00pm
Sunday & Public Holidays: CLOSED